When will my stuff be shipped to me?
The current release date for The Krimson Kult album and all the associated merch is May 20th. We will begin shipping some rewards before May 20th. We hope to complete all shipping before the end of June. All of the packing and shipping is being handled by Josh (guitarist - ASoT). There are hundreds of orders between two Kickstarter campaigns to be cross-referenced, and so many add-ons that almost every package is different. Very little bulk packing can be done, and almost every package is unique. It’s going to take a while to get everything out, so hang in there, and if you get antsy, just reach out and message us through either Kickstarter campaign! Thanks!
Last updated: May 02, 2022 19:05
When are the videos coming out?
“Theme From Shadowman” and “The Rise of the Krimson Kult” (The Krimson Kult Trilogy Part I) are already out on Youtube! “Behind the Light” is currently scheduled to be released on Friday, May 6, 2022, with “Orb Weaver” following on May 20, 2022.
Last updated: May 02, 2022 19:06
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.